FAQ’S

Who can take the risk?

Escape Risk is for people of all ages, who love puzzles and interactive challenges. Please note that children under the age of 12 will need to be accompanied by an adult.

What are your opening hours?

We are open Sun-Thurs 10:30am-8pm, Fri and Sat: 10:30am-9:30pm

What do I need to bring and what should I wear?

Everything you need to play will be provided for you and we recommend wearing comfortable clothes and shoes.

WHEN SHOULD I ARRIVE AND WHERE ARE YOU LOCATED?

Please arrive 15 mins before your scheduled time to ensure your game starts on time.
We are located at 648 Suite F Matthews-Mint Hill Rd. Matthews,NC 28105.
We are in the Matthews Executive Plaza directly across the street from the back entrance of Novant Health, all the way in the back of the plaza.

What is the recommended number of players per team?

Our rooms are designed for 2-8 players. Please call us if you have more than 8 players for additional options.

How much does it cost?

The Cost is $20.00 per person (sales tax of 7.5% not included) 7 days a week for private room bookings.

Am I really locked in?

For your safety, the door you enter from will always be unlocked.

Can I walk in or do I need a reservation?

Reservations are required at all times. You can call us to schedule a reservation or book online. For last-minute reservations, call us and we will try to accommodate you.

What is the cancellation refund policy?

If Escape Risk has to close the room, or needs to reschedule for any reason, we will notify you and a refund or re-booking issued. If the player cancels the booking, there will be no refunds but we will reschedule the booking at the players choosing.

What if I arrive late?

Due to time restrictions If you arrive late, you will have to reschedule your booking for a later date and time.

What are the age limits?

The minimum age for playing the rooms are nine years old supervised by a parent, and ages 12 and above can play without a parent.

Will we play with strangers?

No, once you complete a booking, you are automatically given a private room at no additional charge.

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