FAQ’S

Who can take the risk?

Escape Risk is for people of all ages, who love puzzles and interactive challenges. Please note that children under the age of 12 will need to be accompanied by an adult.

What are your opening hours?

We are open from 9:00am to 11:00pm, Monday thru Sunday.

What do I need to bring and what should I wear?

You do not need to bring anything with you and Everything you need will be supplied. We would recommend to wear comfortable clothes and shoes you can move or run in.

When should I arrive and where is it at?

We recommend teams to arrive at least 15 minutes before the game starts for your briefing and introduction. We are Located at 648 Suite F Matthews-Mint Hill Road, Matthews, NC 28105 In the Matthews Business Plaza, all the way in the back of the plaza.

What is the recommended number of players per team?

Our rooms are designed for a maximum of 8 players and 2 people is the minimum required.

How much does it cost?

The Cost is $20.00 per person (tax included) Friday-Sunday and $18.00 per person (tax included) Monday-Thursday. We do offer group and corporate discounts, along with special promotions.

Am I really locked in?

You will be in a room for up to 60 minutes and you may leave at anytime but once you leave you cannot return.

Can I walk in or do I need a reservation?

Reservations are recommended but if you contact us and we are able to assist you then, walk ins are welcome.

What is the cancellation refund policy?

If Escape Risk has to close the room, or needs to reschedule for any reason, we will notify you and a refund or re-booking issued. If the player cancels the booking, there will be no refunds but we will reschedule the booking at the players choosing.

What if I arrive late?

Due to time restrictions If you arrive late, you will have to reschedule your booking for a later date and time.

What are the age limits?

The minimum age for playing the rooms are nine years old supervised by a parent. 12 years old and above can play by themselves, but we do require a private room for the saftey of the young players.

Will we play with strangers?

No, once you complete a booking, you are automatically given a private room at no additional charge.

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